Privacy Policy

Last updated: October 2026

Leriti Safari House respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry or reservation, stay with us, communicate with us, or otherwise use our services.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (“POPIA”).

1. Who We Are

Leriti Safari House is a guest accommodation property situated in Marloth Park, Mpumalanga, South Africa.

For the purposes of this Privacy Policy, references to “Leriti”, “Leriti Safari House”, “we”, “us” or “our” refer to the business responsible for operating Leriti Safari House.

Website: www.leriti.com
Email: [email protected]
Telephone: +27 13 591 6020

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name and surname;
  • Email address;
  • Telephone or WhatsApp number;
  • Residential or billing address where required;
  • Identity, passport or nationality information where reasonably required for guest registration or legal purposes;
  • Arrival and departure dates;
  • Room preferences and booking information;
  • Number and names of guests travelling with you;
  • Payment and transaction information;
  • Special requests, dietary requirements or accessibility requirements that you choose to provide;
  • Correspondence between you and Leriti Safari House;
  • Information submitted through our website forms;
  • Website usage information, including your device, browser, IP address and pages visited where analytics or similar technologies are used.

We only aim to collect information that is reasonably necessary for providing our services or operating our business.

3. How We Collect Your Information

We may receive personal information directly from you when you:

  • Make a reservation directly with Leriti Safari House;
  • Complete an enquiry or contact form;
  • Contact us by telephone, email, WhatsApp or another communication platform;
  • Check in or stay at the property;
  • Book an experience, treatment or other service;
  • Subscribe to marketing communications;
  • Interact with our website.

We may also receive information from third parties where you make a reservation through an online travel agent, booking platform, travel agent or other authorised booking partner.

4. Booking Platforms and Channel Partners

Leriti Safari House may make its accommodation available through third-party booking platforms and travel partners, including platforms such as Booking.com and other online travel agencies.

When you make a booking through one of these providers, that provider may collect your personal information according to its own privacy policy and provide certain booking information to us so that we can administer your reservation.

We may also use property management systems, channel management platforms or other hospitality technology providers to manage availability, reservations and guest communications.

These service providers may process personal information on our behalf where reasonably necessary to deliver their services.

5. How We Use Your Information

We may use personal information to:

  • Process and manage reservations;
  • Confirm availability and communicate booking information;
  • Provide accommodation and guest services;
  • Arrange activities, spa treatments, transfers or other services requested by guests;
  • Process payments and maintain transaction records;
  • Respond to questions, requests and complaints;
  • Provide important information before, during or after your stay;
  • Meet applicable legal, accounting and regulatory obligations;
  • Improve our website, services and guest experience;
  • Prevent fraud, misuse or security incidents;
  • Send marketing communications where permitted and appropriate.

6. Payment Information

Where online or electronic payments are offered, payments may be processed through third-party payment service providers.

Leriti Safari House does not necessarily receive or store your complete debit or credit card details. Payment providers process payment information according to their own security standards and privacy policies.

We may retain information relating to the transaction itself, including the amount, date, payment status and relevant booking reference.

7. Sharing of Personal Information

We do not sell personal information.

We may share personal information with trusted third parties where reasonably necessary for operating Leriti Safari House or providing services requested by you. These may include:

  • Booking platforms and online travel agencies;
  • Property or reservation management systems;
  • Channel management providers;
  • Payment processors;
  • Website hosting and technology providers;
  • Email and communication service providers;
  • Accountants, auditors or professional advisers;
  • Transport, activity, safari or experience providers where you request such services;
  • Authorities or regulators where disclosure is legally required.

Where appropriate, service providers are expected to handle personal information responsibly and only for the purposes for which it has been provided.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies. Some are essential for the website to work and to protect our enquiry forms against spam. Others are used only if you agree to them in our cookie banner.

  • Essential: website functionality, security and Google reCAPTCHA spam protection on our forms;
  • Statistics (with your consent): Google Analytics, to understand how visitors find and use our website;
  • Marketing (with your consent): the Meta Pixel (Facebook and Instagram), to measure our advertising and show relevant adverts.

Our website is delivered through Cloudflare, which may record basic, cookie-free visit statistics for performance and security.

You can change or withdraw your consent at any time through the Manage consent tab on our website. Our Cookie Policy lists each cookie, its purpose and how long it is kept. You can also control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website operate.

9. Marketing Communications

Where permitted by law, and where appropriate consent has been provided, we may send occasional information about Leriti Safari House, special offers, experiences or other relevant updates.

You may unsubscribe from marketing communications at any time by using an unsubscribe link where provided or by contacting us directly.

Transactional communications relating to an existing reservation or guest service are not regarded as marketing communications and may still be sent where necessary to administer your booking.

10. Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for any longer period required by law, accounting requirements, contractual obligations or legitimate business needs.

Once personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

11. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission, electronic system or data storage method can be guaranteed to be completely secure.

12. International Service Providers

Some of the service providers used by Leriti Safari House may operate from, or store information in, countries outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements and appropriate safeguards.

13. Your Rights

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we hold personal information about you;
  • Request access to personal information that we hold about you;
  • Request correction or updating of inaccurate information;
  • Request deletion of information where we are not legally entitled or required to retain it;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on consent;
  • Request that we stop sending direct marketing communications.

We may need to verify your identity before processing certain privacy requests.

14. Information Regulator

If you believe that your personal information has been processed unlawfully and the matter cannot be resolved directly with us, you have the right to lodge a complaint with the Information Regulator of South Africa.

Further information about the Information Regulator and the complaints process is available from the regulator’s official website.

15. Children’s Information

Guests may make reservations that include children travelling with their family or guardian.

Where information about a child is required for a reservation or guest service, it should be provided by the child’s parent, guardian or another person legally authorised to provide it.

We do not knowingly use children’s personal information for direct marketing purposes.

16. External Websites

Our website may contain links to third-party websites, booking platforms, activity providers or other services.

Leriti Safari House is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this page together with the date on which it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information has been handled, please contact us:

Leriti Safari House
Marloth Park, Mpumalanga, South Africa
Email: [email protected]
Telephone: +27 13 591 6020