Booking & Refund Policies

These policies apply to accommodation reservations made directly with Leriti Safari House through our website, email, telephone or WhatsApp.

Bookings made through Booking.com, Airbnb, travel agents or other third-party platforms may carry different payment, amendment and cancellation conditions. Where this applies, the conditions shown by that provider at the time of booking will govern that reservation.

Last updated: September 2026

1. Confirming Your Reservation

A reservation is confirmed only once the required deposit or full payment has been received and Leriti Safari House has issued a booking confirmation.

An enquiry, availability request or quotation does not constitute a confirmed reservation. Accommodation remains subject to availability until confirmation has been issued.

2. Payment Terms

For standard direct accommodation bookings, a deposit equal to 50% of the total reservation value is required to confirm the booking. The remaining balance is payable no later than 14 days before arrival.

For Private Reserve or exclusive-use bookings, a 50% deposit is required and the remaining balance is payable no later than 30 days before arrival.

Where a reservation is made after the applicable final-payment date, the full reservation value is payable when the booking is confirmed.

Special offers, packages or promotional rates may carry different payment conditions where these are clearly disclosed before confirmation.

3. Rates and VAT

Leriti Safari House is operated by Coffy (Pty) Ltd, which is not currently registered as a VAT vendor. VAT is therefore not added to Leriti accommodation rates.

The rate quoted or displayed by Leriti is the accommodation rate payable unless additional services or charges are specifically selected or agreed.

Safaris, transfers, spa treatments, meals other than included breakfast, partner activities and other optional services are not included in the accommodation rate unless the booking or package expressly states otherwise.

4. Cancellation of a Standard Accommodation Booking

Guests wishing to cancel should notify Leriti Safari House as soon as possible in writing by email or another recorded communication method.

Unless different terms were expressly agreed when the reservation was confirmed, the following standard cancellation charges apply:

• 31 days or more before arrival: no cancellation charge and amounts paid will be refunded.
• 15–30 days before arrival: 50% of the total reservation value.
• 14 days or fewer before arrival: 100% of the total reservation value.
• No-show: 100% of the total reservation value.

5. Cancellation of a Private Reserve Booking

Because a Private Reserve booking removes the entire lodge from sale to other guests, a longer cancellation period applies.

• 60 days or more before arrival: no cancellation charge and amounts paid will be refunded.
• 31–59 days before arrival: 50% of the total reservation value.
• 30 days or fewer before arrival: 100% of the total reservation value.
• No-show: 100% of the total reservation value.

These cancellation schedules represent Leriti Safari House’s standard cancellation charges. Any cancellation charge remains subject to applicable South African consumer law and will not exceed a reasonable amount in the circumstances.

Where required, factors such as the amount of notice provided, the nature and value of the reservation, our reasonable ability to resell the accommodation and normal industry practice will be taken into account.

6. Death or Hospitalisation

No cancellation charge will be imposed where a guest is unable to honour a reservation because of the death or hospitalisation of the person for whom, or for whose benefit, the reservation was made, where this protection applies under South African consumer law.

Leriti Safari House may request reasonable supporting documentation before processing the cancellation and refund.

7. Changes to a Reservation

Requests to change dates, room types, guest numbers or other reservation details are subject to availability and any difference in the applicable rate.

We will make reasonable efforts to accommodate a change of dates where possible. A requested change is not guaranteed and, where it cannot reasonably be accommodated, the original cancellation terms may apply.

Moving a reservation does not automatically reset or replace the cancellation terms attached to the original booking unless Leriti confirms otherwise in writing.

8. Early Departure and No-Shows

If a guest chooses to leave before the confirmed departure date, no automatic refund is due for unused accommodation or services.

A guest who fails to arrive on the confirmed arrival date without contacting Leriti may be treated as a no-show and the reservation may be released.

Any cancellation charge or refund remains subject to applicable consumer protection law.

9. Promotional and Restricted Rates

Promotional, discounted or restricted rates may carry different deposit, amendment and cancellation conditions.

Any different conditions will be disclosed before the reservation is confirmed and remain subject to consumer rights that cannot lawfully be excluded.

10. Refunds

Where a refund is due, it will ordinarily be made to the person who made the payment and, where reasonably possible, through the original payment method.

Leriti Safari House will process approved refunds as soon as reasonably possible. The time taken for funds to reflect after processing may depend on the bank, card issuer or payment provider involved.

11. Third-Party Services and Experiences

Some services offered or facilitated during a Leriti stay are supplied by independent third-party partners. These may include safaris, airport transfers, spa treatments, private-chef services, river cruises, fishing experiences, guided activities, laundry and other local services.

Unless expressly stated as part of a specific package, these services are separate from the accommodation rate.

Third-party services may have their own payment, amendment and cancellation conditions. Where applicable, these will be communicated before the service is confirmed.

Where payment is made directly to a third-party provider, that provider’s payment and refund conditions apply. Leriti Safari House cannot issue a refund for funds paid directly to an independent provider.

12. Third-Party Booking Platforms

Reservations made through Booking.com, Airbnb, online travel agencies, travel agents or other booking partners are subject to the payment and cancellation conditions displayed by that provider when the reservation is made.

Cancellations, amendments and refund requests for these bookings should ordinarily be submitted through the same booking provider.

Leriti Safari House cannot override the contractual or payment processes of an independent booking platform where that platform administers the reservation or payment.

13. Cooling-Off Rights

Accommodation reservations made for specific dates or a specific period are excluded from the general seven-day cooling-off right that applies to certain electronic transactions under the Electronic Communications and Transactions Act.

Where a reservation results from direct marketing, any cooling-off rights that apply under the Consumer Protection Act remain unaffected by these policies.

14. Cancellation by Leriti Safari House

In the unlikely event that Leriti Safari House is unable to provide confirmed accommodation, we will contact the guest as soon as reasonably possible.

Where appropriate, we may offer alternative dates or another suitable arrangement. A guest is not required to accept an alternative.

If Leriti cannot provide the booked accommodation and the guest does not accept an alternative arrangement, amounts paid to Leriti for accommodation that cannot be provided will be refunded.

15. Events Beyond Our Reasonable Control

Leriti operates within a natural wildlife environment and may occasionally be affected by circumstances outside our reasonable control, including severe weather, fire, flood, road closures, interruption of essential services, government restrictions, civil disturbance or other events that make it impossible or unsafe to provide part or all of a booked stay.

Where this occurs, we will communicate with affected guests as soon as reasonably possible and work to find an appropriate solution. This may include alternative dates, changes to affected services or a refund where Leriti is unable to provide accommodation that has been paid for.

Any rights available to the guest under applicable law remain unaffected.

16. Travel Arrangements and Insurance

Guests are responsible for making their own travel arrangements and allowing sufficient time to reach Leriti Safari House.

Flight delays or cancellations, missed connections, road conditions, border delays and other travel disruptions outside Leriti’s control do not automatically entitle a guest to a refund of accommodation charges.

We strongly recommend suitable travel insurance covering cancellation, medical emergencies, travel disruption and other unforeseen circumstances.

17. Gift and Prize Vouchers

These terms apply to every Leriti Safari House voucher, including gift, promotional and prize vouchers, together with any conditions printed on the voucher itself.

How to redeem. Contact us at [email protected] or on +27 13 591 6020 with your voucher number and your preferred dates. Vouchers are redeemed directly with Leriti and cannot be used on third-party booking platforms.

Notice. Redemption requests must reach us at least 14 days before your intended arrival date.

Subject to availability. Every redemption is subject to availability. Your dates are only secured once we confirm the redemption in writing.

Our right to decline. Leriti may decline a redemption request, including where the requested dates are unavailable, less than 14 days’ notice is given, the voucher cannot be verified, has expired or has already been used, or its conditions have not been met. Where dates are unavailable, we will suggest alternative dates where we can.

Non-transferable. Vouchers are issued to the named recipient and may not be transferred, sold or exchanged. They have no cash value and cannot be refunded or exchanged for cash, in whole or in part.

Validity. A voucher must be redeemed for a stay that begins before the expiry date shown on it. Unless a longer period is stated, a purchased voucher is valid for three years from the date of issue.

What a voucher covers. A voucher covers only the stay, package or value stated on it. Anything else, such as additional nights, meals, drinks, safaris, spa treatments from L’abri at Leriti, transfers and Kruger conservation fees, is charged at our usual rates.

Changes and cancellations. Once a redemption is confirmed, changes, cancellations and no-shows are handled under sections 4, 7 and 8 of these policies.

Prize vouchers. Vouchers won in a competition are also subject to the terms of that competition. Where the two differ, the competition terms apply.

18. Consumer Protection

Nothing in these policies is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under South African law.

If any provision of these policies conflicts with an applicable statutory right, the applicable law will prevail.